Your faves
Frequently asked questions
Are your products authentic?
Yup! 100% real, 100% original, 100% sister-approved.
We buy directly from official Sephora retailers to make sure what you get is the real deal — no dupes up in here.
Do you restock viral items?
We try our best, but because these brands are global hype, some items sell out fast overseas too. But trust, we want you to have all those items on your wishlist.
If something is out of stock, DM us on our socials or hit "Contact Us" — your girl will let you know when it’s back.
Do you accept returns?
For hygiene reasons (it’s makeup babe), we sadly can’t accept returns on opened or used items.
But if something arrives damaged or incorrect, contact us within 24 hours of receiving your delivery and we will see what we can do.
Where do you get your products from?
We source internationally from trusted Sephora retailers — always legitimate stores or third-party sellers.
Only the best for our girls.
Why do some products cost more than the US price?
Sis, we wish we could charge US prices too 😭
The final price includes:
- international shipping
- customs + duties
- currency exchange
- SA courier fees
BUT — we keep prices as low as humanly possible so you’re not paying thousands for a lip gloss.
Promise.
Do you offer pre-orders?
YES! If there’s a trending product you’ve been eyeing, you can pre-order by DM-ing us or contacting us and we’ll bring it for you in our next shipment.
Is Nougat a South African company?
Yes! We’re proudly SA-based (born in Durban), created by a girlie who was tired of watching everyone else get the fun stuff first 😛
How do I track my order?
Once shipped, you’ll receive a tracking link via SMS/email.
Refresh it as many times as you want — we all do it 😅
How much is delivery?
A R99 flat fee done by The Courier Guy
How long does delivery take?
Delivery time depends on your location and is calculated at checkout. Regional orders can expect delivery in 1-3 business days. You’ll receive tracking details as soon as your order ships.
Please allow up to 5 working days for orders on backorder. Please ensure your details are correct to avoid delivery delays.
Do you offer click and collect?
Unfortunately, we don’t offer click & collect right now. We are just a baby company but we will soon offer click and collect.
Return policy
Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Shipping
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Manufacturing
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How do I pay for my order?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How do I pay for my order?
All card payments are super secure, super protected, and fully encrypted through the locally owned Yoco. Basically, your money + details stay safe, sound, and snug. 💳
We never see or store your card details — everything is encrypted and safe. 🤍🔒